At Exotic Global Birds Farm, we aim to make the ordering and payment process clear, convenient, and straightforward for our customers. This Payment Policy explains our accepted payment methods, order confirmation procedures, payment verification, and refund or replacement terms for live birds and eggs.

Whether you are purchasing a companion parrot, an exotic bird, or eggs for hatching, we encourage every customer to review the information below before completing an order.

1. Accepted Payment Methods

We accept several payment options to accommodate customers using different payment services. Our currently accepted payment methods include:

• Chime Pay

• Zelle

• Cash App

• Apple Pay

• Western Union

• MoneyGram

• Cryptocurrency: Bitcoin (BTC) and Tether (USDT)

The availability of individual payment services may depend on your location, account eligibility, transaction limits, and the applicable service provider’s terms.

Please confirm the total order amount, any applicable delivery charges, and the agreed payment method with our management before sending funds.

2. Order Confirmation and Payment Instructions

To help protect customer information and reduce the risk of unauthorized payment requests, we do not publicly display private payment account details or wallet addresses on our website.

Our order process works as follows:

1. Submit your order: Select the bird, egg, or other product you wish to purchase and provide the required order information.

2. Receive an order confirmation: Our management will review your order and email you with the relevant order details.

3. Review payment instructions: The confirmation email will explain the approved payment method and provide the necessary payment instructions for your order.

4. Verify the details: Before making payment, carefully check the order information, amount due, recipient details, and payment instructions.

5. Confirm your payment: Follow the instructions provided and retain your payment receipt or transaction reference.

6. Receive payment confirmation: Your order will proceed according to the agreed arrangements once payment has been verified and any applicable requirements have been satisfied.

For your protection, contact us through a verified contact channel if you receive unexpected payment instructions or a request to send funds to different account details. Never rely solely on an unverified email or message to authorize a payment.

3. Payment Processing and Verification

Customers are responsible for ensuring that payments are sent using the agreed method and that the transaction information is correct. Processing times can vary depending on the payment provider, bank, transfer network, or cryptocurrency network.

Orders are not considered fully paid until the payment has been received and verified. If a transaction is delayed, incomplete, sent to incorrect details, or subject to additional verification, order processing or dispatch may be postponed until the issue is resolved.

Please contact our management if you experience a payment problem or need assistance confirming a transaction.

4. Cryptocurrency Payments: Bitcoin (BTC) and USDT

We accept Bitcoin (BTC) and Tether (USDT) for eligible orders. Customers choosing cryptocurrency must confirm the required currency, supported network, wallet address, and exact amount with our management before transferring funds.

Cryptocurrency transactions may be irreversible once confirmed on the blockchain. Customers should carefully verify all transaction details before authorizing a transfer.

Network fees, confirmation times, exchange-rate movements, and transfers made using an unsupported network may affect the amount received or the time required to verify payment. Any applicable network fees and exchange-rate arrangements should be clarified before payment.

We cannot guarantee recovery of cryptocurrency sent to an incorrect address or through an unsupported network.

5. Payment Refund and Replacement Policy

We understand the importance of receiving birds and eggs in the condition agreed upon at the time of purchase. Our refund and replacement policy is intended to provide customers with a clear process for reporting eligible concerns.

A. Damaged Eggs or Birds Arriving Unwell

If eggs arrive damaged or a bird arrives showing signs of illness, please contact our management promptly after delivery. Provide your order reference, a description of the issue, and clear photographs or videos where appropriate. For a bird that appears unwell, seek advice from a qualified avian veterinarian without delay.

Each report will be reviewed to determine the nature of the problem and the appropriate resolution under the agreed order terms and applicable law.

Where a claim is approved, we may arrange a replacement bird or eggs, subject to availability, veterinary or other appropriate evidence where reasonably necessary, and any applicable legal and transport requirements.

B. Money Refunds After 30 Days

For eligible refund requests, our stated refund processing period is 30 days after the customer receives the birds or eggs. Once a refund has been approved, the refund will be processed in accordance with the applicable terms and the original payment method or another mutually agreed lawful method.

Customers should contact our management with their order details and supporting information to initiate a refund review.

The 30-day period described above is a refund processing timeframe, not a requirement to delay reporting a damaged delivery or an animal health concern. Please report such concerns as soon as possible after delivery.

Any applicable consumer protection rights or mandatory legal remedies will take precedence over this policy where required by law.

C. Refund Amount and Delivery Charges

The treatment of original shipping fees, return transportation costs, and any other charges will depend on the circumstances of the claim, the agreed order terms, and applicable law. Our management will explain any applicable deductions or additional arrangements before a refund is finalized.

D. Refund Processing Times

The time required for funds to reach a customer may vary according to the payment provider, bank, transfer service, or cryptocurrency network. We will communicate the agreed refund arrangement after the claim has been reviewed and approved.

6. Order Cancellations and Payment Disputes

If you need to cancel an order or correct an order detail, contact our management as soon as possible. Cancellation eligibility may depend on whether payment has been completed, whether the order has been prepared or dispatched, and any applicable legal requirements.

If you believe that a payment was made incorrectly or without authorization, contact the relevant payment provider promptly and notify our management through a verified communication channel.

We encourage customers to retain order confirmations, receipts, tracking information, and correspondence relating to their purchases.

7. Customer Payment Security

Protecting customer information is an important part of our order process. For this reason, private payment details are supplied through order-specific communication rather than displayed publicly on the website.

Customers should:

• Verify payment instructions before sending funds.

• Keep payment receipts and order confirmation emails.

• Never share passwords, account login credentials, or verification codes.

• Confirm any unexpected changes to payment details through an independently verified contact channel.

• Check the recipient and transaction details carefully before authorizing a transfer.

Although we take reasonable precautions when communicating payment instructions, no payment service or electronic transaction can be guaranteed to be completely risk-free.

8. International Payments and Customer Responsibilities

International customers should confirm whether their selected payment service is available in their country and whether any transfer limits, currency conversion fees, or additional charges apply.

Customers are also responsible for confirming any applicable import permits, animal health documentation, wildlife-trade restrictions, and other legal requirements relevant to receiving live birds or eggs in their destination country.

Payment confirmation alone does not guarantee that an international shipment can be legally imported or delivered. Orders remain subject to applicable animal welfare, transport, customs, and wildlife regulations.

9. Changes to This Payment Policy

Exotic Global Birds Farm may update this Payment Policy when our payment procedures, available services, or legal obligations change. The version published on this page should be reviewed before placing an order.

Any order-specific payment, refund, or replacement arrangements communicated and agreed upon with the customer should be read together with this policy and applicable law.

10. Contact Us About Payments

If you have questions about an order, payment confirmation, accepted payment methods, cryptocurrency transfers, refunds, or replacement requests, please contact Exotic Global Birds Farm through the contact information published on our official website.

We encourage customers to ask questions and clarify any payment or refund terms before sending funds.

Exotic Global Birds Farm – Clear Payment Instructions and Transparent Order Policies

Our goal is to provide customers with understandable payment procedures and a clear process for addressing eligible order concerns.